Building Empowered Teams Together
by Shaine Hobdy
This book will introduce you to the four distinct personalities that impact coaching (Feelers, Thinkers, Controllers, and Entertainers), the ALIGN Coaching Model, the On-the-Spot ALIGNment (OTSA) Form, and the ALIGN Coaching Roadmap—a dynamic, two-way communication tool designed specifically for leaders who want to empower their team members to drive their own success.
This framework is built on the idea that leadership is best expressed through positive, engaging dialogues where both coach and team members are active participants in the growth journey. This approach transforms traditional top‑down feedback into a collaborative conversation that fosters genuine accountability and continuous improvement.
This achievement is what we call - ALIGNment!
At the core of our system lie the ALIGN Coaching Model (Analyze Behaviors, Leverage Relationships, Inquire, Gain Next Steps, and New Commitment)—foundational guidelines that shape every interaction.
These principles encourage authenticity, integrity, and mutual respect, ensuring that every conversation is rooted in trust and focused on measurable outcomes. By establishing an environment where both successes and challenges are openly discussed, the ALIGN Coaching Roadmap and the On-the-Spot ALIGNment (OTSA) Form help to create a culture that values proactive learning and relentless pursuit of excellence.
The ALIGN Coaching Model empowers leaders to transform individual strengths into unified, high-performing teams. It combines clarity with adaptability, offering tailored strategies that balance empathetic communication, analytical insight, decisive action, and creative energy.
The ALIGN Coaching Model’s dynamic feedback loops and scenario-based exercises ensure that every voice is heard and every challenge is met with innovative solutions.
It’s a proven framework for cultivating continuous growth and operational excellence, no matter the industry. Unlock your leadership potential and drive unparalleled success with Coach to ALIGN!
(STANDARD PRINT - 254 pages)
“At its core, leadership is about connection, this book is a practical roadmap for leaders who want to understand their teams better, communicate more effectively, and develop talent through empathy and strategy. ”
Shaine Hobdy, Author
With over four decades in Customer Service Leadership, Shaine walks you through the ALIGN Coaching Model - a dynamic, two-way communication tool designed specifically for leaders who want to empower their team members to drive their own success.
Over the last 20 years, Shaine has mastered the art of coaching and teaching others how to flex their personalities, provide On-the-Spot ALIGNment, and build collaborative, empowered teams. Shaine has been recognized for service excellence, building award-winning teams, and developing leaders within his organization, mentoring many leaders who were promoted to senior management and training positions in the company. He was awarded Platinum Operations Manager of the Year at Asurion. While with Asurion, he was responsible for supporting the leadership development for operations managers and coaches, supporting multi-site call center leaders as they progressed through their journey to master coaching. In his many leadership roles over the past two decades, Shaine has adopted the inclusive culture, he passionately calls “The Shaine Train” – making sure his team had a seat at the table, a voice in the conversation, and a vision to achieve their fullest potential. He supports his team with regular feedback, encourages them to build strong plans to improve their performance, and nurtures a culture where his teams are empowered to exceed in everything they do. He supports building individual development plans and documented road maps to help create a path where employees use self-discovery to remove and manage their excuses. Shaine's dedication to leadership and service excellence has made a significant impact in the many industries he has worked, and his journey continues to inspire and empower others today as an Experience Owner. His passion for the Align Coaching Model will not only encourage you to drive to reach your peak performance in coaching your team, but it will open the two-way dialogue, building trust, and commitment, while having a direct impact on how your team feels about their job, the company, and the customers they support. Shaine recently received the “Life-Certified Customer Service Professional (CCSP®)” achievement by the National Customer Service Association (NCSA).
